Feedback I left UPS:
Apr. 29th, 2002 05:33 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
chaobellI received a package today containing my favorite Japanese snack--Pocky, to be precise. Pocky, if you've never heard of it, consists pretty much of little thin breadsticks dipped in chocolate and other various substances.
Substances which have a tendency to melt if they are cooped up in, say, the back of a non-air-conditioned UPS truck. I know for sure this truck wasn't air-conditioned, because when I opened up the box, the Pocky packs inside were quite warm to the touch, such that I immediately rushed them to the fridge in an attempt to solidify them again. Well, it worked, but now instead of little individual sticks, I have great huge clumps of Pocky.
Which isn't so bad. Since I can't quite pick individual sticks off, I now have an excuse not to share it.
It still tastes the same, so it wouldn't be worth the trouble to go through the whole "damaged package" dog and pony show, but just so you know, there /are/ things which are not "perishable" as such, but can be damaged by prolonged exposure to Texas heat. Not just food, either--some art supplies, cosmetics, VHS/audio/computer tapes, etc. This isn't necessarily the fault of the person who ships it, either.
My question to you is this: are air-conditioned trucks really /that/ far outside your means? And by "air-conditioned trucks," I don't just mean a couple of special ones here and there, I mean all of them. You are one of the biggest, most successful companies in the free world; surely you can spring for a few hundred bucks extra per truck for nice cool air to keep both your cargo and your poor drivers (and let me tell you, I have great respect for your drivers; you couldn't pay me enough to drive around in a non-air-conditioned, dark-colored truck in Texas all day) cool.
Thanks for your time.
And now, I attempt to coax sticks of Mousse Pocky apart with a thumbtack.
Substances which have a tendency to melt if they are cooped up in, say, the back of a non-air-conditioned UPS truck. I know for sure this truck wasn't air-conditioned, because when I opened up the box, the Pocky packs inside were quite warm to the touch, such that I immediately rushed them to the fridge in an attempt to solidify them again. Well, it worked, but now instead of little individual sticks, I have great huge clumps of Pocky.
Which isn't so bad. Since I can't quite pick individual sticks off, I now have an excuse not to share it.
It still tastes the same, so it wouldn't be worth the trouble to go through the whole "damaged package" dog and pony show, but just so you know, there /are/ things which are not "perishable" as such, but can be damaged by prolonged exposure to Texas heat. Not just food, either--some art supplies, cosmetics, VHS/audio/computer tapes, etc. This isn't necessarily the fault of the person who ships it, either.
My question to you is this: are air-conditioned trucks really /that/ far outside your means? And by "air-conditioned trucks," I don't just mean a couple of special ones here and there, I mean all of them. You are one of the biggest, most successful companies in the free world; surely you can spring for a few hundred bucks extra per truck for nice cool air to keep both your cargo and your poor drivers (and let me tell you, I have great respect for your drivers; you couldn't pay me enough to drive around in a non-air-conditioned, dark-colored truck in Texas all day) cool.
Thanks for your time.
And now, I attempt to coax sticks of Mousse Pocky apart with a thumbtack.
